A step-by-step guide to submitting a report, activating your account, and using your secure personal portal.
1 Navigate to the Submission Form
To begin, visit the Safecall reporting website provided by your organisation. On the homepage, click the “File a Report” button located in the top-right corner of the screen. This will open the report submission form.
2 Complete the Report Form
The report form is divided into clearly labelled sections, accessible via the navigation menu on the left-hand side of the screen. Work through each section in order to provide the information needed to support your report.
SECTION |
WHAT TO PROVIDE |
Organisation Details |
Select your organisation from the list, confirm whether you work there, and indicate how you became aware of this whistleblowing service. |
Identity |
Choose whether to report anonymously or to provide your name and contact details. You can remain anonymous if you prefer. |
Contact Details |
If you have chosen to share your identity, provide your contact information so that Safecall can reach you if necessary. |
Concern Details |
Describe the nature of your concern, including relevant dates, locations, individuals involved, and any supporting context. |
Confirmation |
Set a Memorable Word REQUIRED and provide your Consent REQUIRED for the report to be processed. |
3 Review and Submit
Once you have completed all sections, you will reach the Confirmation page. Here you will need to:
- Enter a Memorable Word — keep this safe, as you may need it for future verification.
- Select “Yes” under Consent to confirm that you agree for your information to be shared with your organisation via Safecall.
- Click the “Submit” button to file your report.
4 Activate Your Account
After submitting your report, you will see a confirmation screen displaying your account details. This includes your Case ID, Username, and an Activation Link.
Click the “Activate” button or the “User Activation Link” to proceed. You will be taken to the
Account Activation page, where you will be asked to set a password.
- Enter your Login Email or Whistleblower Number (this is the Username provided on the previous screen).
- Create a Password and confirm it. Your password must be between 10 and 64 characters and meet the complexity requirements displayed on screen.
- Click “Activate” to complete the process. You will be redirected to the login page automatically.
5 Sign In to Your Personal Portal
Once your account is activated, you will be redirected to the Safecall sign-in page. Enter your Username (the email or Whistleblower Number provided during submission) and the Password you created during activation, then click “Sign in”.
6 View Your Report
After signing in, you will land on the “My Reports” dashboard. This page displays a summary of all reports you have submitted, including the Case Number, current Status, Case Title, and the date it was created.
Click on the relevant Case Number to open your report and access further functionality.
7 Secure Messaging & Document Upload
Once you have opened your report, you will see two tabs at the top of the page: Messages and
Documents. Messages
The Messages tab provides a secure, two-way communication channel. You can use this to exchange messages with the Safecall team and your organisation. A sidebar on the left confirms who can see the messages. To send a message, type your comment in the text box and click “Post”.
Documents
The Documents tab allows you to securely upload supporting files related to your report. Click the
“Documents” tab to switch to this view, then follow the on-screen instructions to upload your files.
8 Manage Your Account Preferences
If you need to update your account settings, click your profile name in the top-right corner of the screen and select your profile. From the Profile page, you can access the following sections via the left-hand menu:
SETTING |
DESCRIPTION |
Profile |
View and update your basic profile information. |
Preferences |
Adjust your time zone, date format, and preferred language. |
Password |
Change your account password. |
Update Email Address |
Amend the email address associated with your account. |
Once you have made your changes, click “Save” to apply them.